Desktop Support Technician

Zusammenfassung der Tätigkeit

MathWorks staff enjoy a hybrid work model of home-office and in-office days.

Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users’ on-campus workstations.

Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks.

Verantwortlichkeiten

• Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
• Support online, on-premise, and off-site meetings and events
• Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
• Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
• Collaborate with team members and with other IT groups to resolve complex issues
• Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Mindestqualifikationen

• A bachelor's degree is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Zusätzliche Qualifikationen

• BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
• 2-3 years of IT support, including experience with networked PC equipment
• Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
• Knowledge of networking principles, topology, and protocols
• Customer focus and dedication to customer satisfaction
• UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.