Policies and Statements
Updated March 20, 2019
MathWorks may collect certain types of information about you when you access and use our products and services, visit our web site, or interact with us in other ways such as attending a MathWorks event. The categories of information we collect are:
- Name and contact information, such as your first and last name, phone number, mailing address, email address, and country.
- Organizational information, such as the name of your company or institution and your role and title.
- Account information, such as your MathWorks Account user ID and password. We also may store account information that you provide to us relating to your accounts with third-party service providers, if you choose to integrate your MathWorks Account with your accounts on third-party services.
- Payment information, such as your credit card number, if you make a purchase from us.
- License information, such as the MathWorks products and services you have purchased and the licensed users and devices for those products.
- Usage information, such as which MathWorks products and services you are using, which third-party products or services you are using that integrate with MathWorks products or services, when you access or use the products and services, error reports, and performance data. This includes web analytics information, such as the pages on our web site that you visited and the links you clicked on.
- Device and network information, such as your IP address, operating system, preferred language, SSL certificates, and browser type.
- The content of your communications to us, such as feedback, customer support requests, and technical support requests. These may include emails or recordings of phone calls.
- Other information that you submit to MathWorks voluntarily, such as requests for information about upcoming events, files and data that you store using MathWorks online services, and submissions to community areas of the MathWorks web site.
We collect usage, device, and network information when you access our web site or use our products. The rest of the information listed above may come directly from you; from our authorized resellers and distributors, affiliates, vendors, or other business partners, such as companies that help us organize events; or from an organization or guardian who has authority to provide the information on your behalf.
We use the personal information that we collect for the following purposes:
- To provide products, services, and support requested by you or on your behalf.
- To process and ship orders that you place with us or that are placed on your behalf, and to provide you with documentation or other material in support of such orders.
- To authenticate and secure your MathWorks Account or your use of our products and services.
- To manage licenses and ascertain use of our products and services.
- To administer and improve our products and services, including our web site.
- To enable delivery of consulting or training services and participation in seminars, trade shows, and other events.
- To provide any communication or material necessary to respond to an order for a product or service, a request for support or information, or an application for a seminar, trade show, or other event.
- To solicit optional feedback in the form of surveys measuring customer satisfaction with MathWorks products, services, and events.
- To notify you of new products, updates, or other information related to purchases or your information requests.
- To provide important information regarding the renewal of agreements, version upgrades, and other notifications about products and services that you license or use.
- To send promotional material about our company, products, services, and events and, in some cases, on behalf of related third-party products, services, and events. You may opt out of receiving promotional materials by email.
- To market and sell our products and services. You may opt out of marketing emails. MathWorks does not use personal information of K–12 students with school accounts for marketing purposes.
- To enforce our agreements or comply with obligations imposed by applicable laws, regulations, or a court or administrative order. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
We may store your information outside your country of residence, wherever we or our third-party service providers operate.
MathWorks may share information with affiliates, partners, service providers, authorized resellers and distributors, and other third parties in order to fulfill the limited purposes described in Section 3 above. These entities may be located throughout the world and fall into the following categories:
- Web and systems infrastructure providers (e.g., providers of storage, databases, metrics, license management, business intelligence, social media, analytics, security services, and other information technology services)
- Providers of products and services for business operations (e.g., accounting systems, contract management, payment processing, order fulfillment, support)
- Affiliates and authorized distributors who may use information for MathWorks business purposes including marketing, sales, and support of MathWorks products and services
- Event management and service providers for in-person and online events such as conferences, webinars, and training sessions
MathWorks may release current or past user information to third parties for limited purposes, such as investigative and enforcement purposes, in the event MathWorks believes that usage is (i) in violation of applicable MathWorks terms, and/or (ii) associated with the commission of unlawful acts. MathWorks may also disclose aggregate information that does not personally identify individuals to third parties.
When we share personal information, we use a contract requiring the recipient to protect your personal data in compliance with law. If you have questions about the safeguards that we use to protect your data or would like to request a copy, you can contact us at firstname.lastname@example.org.
Opting out of marketing and sales commercial email communications
MathWorks sends many types of email including electronic newsletters (MathWorks News & Notes and MATLAB® Digest) and event announcements. We also may contact you for marketing or sales purposes using the information provided to us by you or on your behalf through our web site or through our sales channels, resellers and distributors, or business partners such as those who help us manage events. You may choose not to receive these types of communications.
To opt out, you can unsubscribe online using the email list removal form or follow the opt-out instructions contained in emails you receive.
For licensed customers, including trial users, we contact you for purposes of communicating with you about the MathWorks products or services that you are licensing or using. These are transactional messages that provide information about, for example, software updates, upcoming renewals, and new releases to which you have access under your current license. You cannot opt out of these messages while you have an active license because they contain important information about your licensed products and the services you are using.
Blocking cookies and web-based advertising
You can use browser settings and third-party services to block cookies, advertisements, and certain other kinds of information transmitted over the Internet. For more details, consult your web browser’s documentation and help pages, and see our sections below on cookies and third-party advertising.
Changing, correcting, or deleting your personal information
MathWorks Account holders may make changes and corrections to personal information online. If you have other questions or requests about your personal information, or wish to exercise any of your legal rights involving your personal information, please submit a Customer Support privacy request or contact us at email@example.com.
In some cases, we may not be able to fully comply with your requests. For example, even if you request that we delete your personal information, we may need to retain your data for legal purposes. In these cases, we will respond to your request and explain the extent to which we were able to comply.
Users may submit information to community areas of MathWorks web sites that may be publicly accessible. For instance, users may create a community profile that includes a personal bio and social media links, participate in contests in MATLAB Central, contribute files and products to File Exchange, rate and review tools in Add-Ons, or submit questions and comments to ThingSpeak™ Community. The content you submit to these community areas, including personal information, may not be subject to the protections afforded information collected in other sections of the MathWorks web site. The content you submit will be accessible from any part of the world via the Internet, and any information your submissions contain may be used by MathWorks and the public, both within and outside the country from which you posted.
MathWorks complies with applicable privacy laws, including the GDPR, and adheres to fair information practice principles. These principles include the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability.
GDPR and global privacy laws
If you are subject to the GDPR or other applicable privacy laws, you have the right to make certain requests about your personal data. You have the right to request access to your personal data, request that MathWorks correct your personal data so that it is accurate and up to date, or request that your personal data be restricted or removed. You may exercise these rights by submitting a Customer Support privacy request or contacting us at firstname.lastname@example.org.
You have the right to object to the processing of your personal data on the grounds that the processing is not lawful. You have the right to data portability, the right to withdraw consent to processing, and the right to lodge a complaint with a supervisory authority.
If you are subject to the GDPR, you also have the right to object to the processing of your personal data for direct marketing purposes at any time and free of charge.
MathWorks generally relies on legitimate interests as the lawful basis for processing personal data. Specific legitimate interests are listed in Section 3 (How We Use Your Information) above. In addition, when you enter into a legal or business transaction with us, such as a purchase, a software license, or other legal contract, we need to store and use personal information associated with that transaction to enforce our rights under the transaction and to meet our legal obligations to you or to government authorities. We rely on consent when you give us information for a specified reason, such as registering for an event. If you choose not to provide information, our ability to provide you with certain products and services may be limited to the extent that such products and services depend on the information.
For GDPR purposes, MathWorks representative is The MathWorks GmbH, Adalperostr. 45, München (Ismaning), 85737, Germany.
MathWorks has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, visit http://www.bbb.org/eu-privacy-shield for more information and to file a complaint at no cost to you. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield panel.
Most MathWorks products and services are accessed using your MathWorks Account. Your name, email address, country, and the reason for your use of MathWorks products and services are required to create a MathWorks Account. This information is provided by either you or your organization at the time the account is created. We do not allow children under 13 to create a MathWorks Account. Accounts for children must be created by an authorized adult who can consent on the child’s behalf.
You have the option of using Two-Step Verification for your MathWorks Account. This option can be enabled or disabled from the Security Settings page when you are signed in your MathWorks Account. If you enable Two-Step Verification, you will provide an email address or phone number where we can send you verification codes. We will only use this information for the purpose of sending you verification messages. MathWorks uses a third-party communications provider to send the text messages used for Two-Step Verification. We have a contract that requires the communications provider to keep your phone number confidential, only use it for the purpose of sending verification codes, and only retain it as required by law. You may also be able to receive verification codes via a third-party app that you choose to install on your mobile device.
When you are signed in with your MathWorks Account, MathWorks can associate your user ID and usage with licenses and subscriptions to MathWorks products and services to which you have access.
The MathWorks web site also has several forms and additional collection methods that request contact, payment, and other information. Providing this information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the MathWorks web site or software without providing the requested information. When you voluntarily submit information to us through a form on our web site and that information is not part of a legal or business transaction (for example, if you download a white paper or send us feedback), you consent to the storage and use of your information for the purpose for which it was submitted and your information may also be used for sales and marketing purposes unless you opt out.
When you visit the MathWorks web site or otherwise use our online services, one or more cookies are placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser. A cookie consists of a simple code that is used to access your account information, maintain current session data, gather broad demographic information, and help analyze web site traffic. MathWorks may use the information in cookies for a variety of purposes including, but not limited to, market research and improving the content of our web site. Cookies may also be accessible to third parties for the web analytics, social media, and advertising purposes described below.
Although web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your web browser to disable cookies. You can also set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you choose to decline cookies, you may not be able to take advantage of all the features of the MathWorks web site and online services.
Some cookies are used for internal purposes, such as keeping you signed in to your MathWorks Account or telling us which pages you have visited. Other cookies are shared with third parties; see the web analytics, social media, and third-party advertising section below for an explanation of how these are used. MathWorks also sets cookies that look at your preferences when you use the web site so that MathWorks may offer you tailored marketing information that you may be interested in.
MathWorks engages a third-party web traffic analysis company to log aggregate information coming through our web site on our behalf. MathWorks controls how that data may and may not be used. When you visit our web site, the third-party web traffic analysis company may use technical tracking methods such as cookies (which may be listed under the domains mathworks.com, mathworks.demdex.net, or 2o7.net), and web beacons, on our behalf, and may receive information about your browsing on our web site. We may also use these technical tracking methods in emails to determine whether the recipients have opened such emails, clicked on links contained in those emails, and continued to browse our web site.
We direct the third-party web traffic analysis company to collect information that is unique to individual visitors. The information collected is not personally identifiable to the third-party web traffic analysis company. We do not share any personally identifiable information, such as your name, mailing address, or email address, with the third-party web traffic analysis company.
Like most other companies, our web site and online services are not consistently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted.
Support calls from callers in North America may be recorded and used for internal training and auditing purposes. We inform callers if their call is being recorded. Recordings are deleted periodically according to company policy. Other communications related to support, such as email and form submissions, are retained in MathWorks systems for purposes of tracking support issues and improving our products.
MathWorks Store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called TLS encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. MathWorks does not store your full credit card number, but stores information about the payment and transaction including an order number, obfuscated credit card number (with XXXX substituted for some digits), and expiration date. MathWorks uses a PCI-compliant third-party vendor to securely process your order. When you submit an order through the MathWorks Store, you are submitting your payment information directly to the third-party vendor, which then may pass your information to financial intermediaries such as banks.
The information we collect in connection with product installation, licensing, and usage allows us to understand your requirements, to ensure effective licensing of our products, and to provide you with information that you may need for support in the future.
To enable you to use our products, we may request or collect information such as your name, email address, physical location, phone number, title, company name, and/or system user name. Such information may be used to activate, register, confirm, or update your product or license.
Most MathWorks products and services contain technology for license management and for the prevention of unlicensed use. Most MathWorks products and services also contain technology that sends user experience information to MathWorks both in the course of normal usage and in the event of a software crash. This technology causes the products and services to send messages to MathWorks over the Internet that contain network, device, license, and usage information.
At the time of installation or activation, MathWorks license management software may collect network and device information including your MAC address, IP address, computer hostname and username, and operating system version. On an ongoing basis, when you use MathWorks products and services, MathWorks license management software may periodically collect network, device, account, license, and usage information, including which license you are associated with and which products and features you are using. License administrators may set up accounts for licensed users and view information about use by licensed users such as which products the users have access to and whether the products have been activated.
User experience information transmitted may include the products, features, and services you accessed, the length of your session, errors that occurred, your IP address, a license identifier, and your email address if you choose to submit it when sending an error report. Desktop users can opt out of sending user experience information during installation or in MATLAB preferences. MathWorks has technical and organizational restrictions in place that limit access to your product usage information and prevent your personal information from being shared within MathWorks. MathWorks does not share this information with third parties except for web and systems infrastructure vendors with whom we have a contract.
Most MathWorks online services require you to sign in with your MathWorks Account. In addition to information that we normally collect for our web site and online products and services, if you have chosen to integrate our services with a third-party service, MathWorks may store authentication information for the third-party service.
When you store files using our online services, your files are stored with a third-party web and systems infrastructure vendor with whom MathWorks has a contract. If you are working offline, your files are stored on your own device until you are back online.
If you store files using our online services, they can only be accessed by you unless you choose to share them. Even if you have an account through an organization, like a company or university, others in your organization can only see your files if you choose to share them. Select MathWorks personnel serving in certain information technology roles have access limited to deployment, backup, and recovery operations. These personnel all have signed confidentiality agreements.
Add-On Explorer requires you to sign in with your MathWorks Account. File Exchange requires you to sign in with your MathWorks Account if you are contributing or downloading files. When you download files using Add-On Explorer or File Exchange, MathWorks stores your IP address. In addition, if you have contributed content from GitHub to Add-On Explorer or File Exchange, MathWorks stores your GitHub username.
ThingSpeak requires you to sign in with your MathWorks Account. MathWorks stores any information that you provide for integration between ThingSpeak and MathWorks or third-party services, such as authentication credentials and code files. MathWorks also stores data that you choose to send to ThingSpeak. You can choose to make that data public or private. Public data is generally displayed with your MathWorks Account user ID and a link to your MathWorks Account profile. Access to your private data and apps is protected by API keys that you may reset at any time.
For students and personnel at educational institutions that elect to use a federated identity management system, such as Shibboleth, the institution directs the user to a portal where the user signs in. After sign-in, MathWorks receives information from the institution including the user’s identifier and organizational affiliation. If provided by the institution, MathWorks also receives the user’s name and email address. The user then sets up his or her own MathWorks Account, which is prepopulated with this information.
MATLAB Grader and most self-paced online courses may require you to sign in with your MathWorks Account. Where MATLAB Grader is accessed in conjunction with an educational institution’s learning management system, MathWorks receives only anonymized user IDs through MATLAB Grader that MathWorks cannot associate to any individual. When MATLAB Grader is used in this manner, MathWorks does not store, process, or transmit personally identifiable information or confidential data in connection with MATLAB Grader. Your organization or account administrator may access assignments you have completed and your progress on the assignments.
When you access and use MathWorks products or services through an online learning platform, such as a MOOC, online textbook, or learning management system hosted by your institution, MathWorks does not collect personal information about you unless it is sent by the institution hosting the learning management system. The educational institution controls the information sent by the learning management system.
If an instructor provides scoring criteria and chooses to have the MathWorks learning environment score a student’s assignment, MathWorks calculates the score and sends it to the institution’s learning management system, but does not store the student’s score.
Instructors have access to information that does not identify students, such as the number of people who completed assignments, the number of attempts students made, and submitted solutions. Students may voluntarily identify their assignment submissions to instructors; in this case, instructors would be able to match a student with the student’s submissions.
We share information with our authorized resellers and distributors to the extent required for them to perform their duties. We also receive information from our authorized resellers and distributors when you contact them regarding our products and services, or purchase our products or services from them. The information shared includes your contact information, organization information, license information, and the products and services in which you have expressed an interest.
If you register for, attend, or express interest in one of our in-person or online events, such as a conference or webinar, we collect your contact information and information about your organization, role, and interests related to our products and services. We may either receive this information from, or share this information with, third parties who are jointly managing or who are assisting us in managing the event. For example, these third parties may include vendors who are managing event registration, online webinar providers, or app providers who allow you to download an app for event scheduling or attendance.
MathWorks supports student competitions, both by itself and in collaboration with other organizations. When you participate in a competition, MathWorks collects your contact information, the name of your educational institution, and information about your interest or expertise in MathWorks products and services. MathWorks may receive this information either directly from you, from a team leader on your behalf, or from an organization holding or supporting the competition.