Installation and Licensing Technician
- Stelle: 36258-TYUN
- Team: Customer Support
- Ort: US-MA-Natick
- Salary Range: 56,000 $ - 83,999 $
- Datum der Veröffentlichung: 29. 09. 2025.
Zusammenfassung der Tätigkeit
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9:30am - 6:30pm.
Verantwortlichkeiten
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
Mindestqualifikationen
- A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
Zusätzliche Qualifikationen
- Degree focused in Computer Science, Information Technology, or STEM is preferred
- 6-12 months of IT experience
- Experience in a customer-facing role
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
- Ability to identify and implement process and policy improvements
- A passion for technology
Warum MathWorks?
Wir bieten dir die Chance, mit klugen und leidenschaftlichen Menschen zusammenzuarbeiten. Wir leisten einen Beitrag zu Softwareprodukten, die auf dieser Welt etwas bewegen. Dies bedeutet für dich, Teil eines Unternehmens zu sein, das sich mit großem Engagement dafür einsetzt, das Richtige zu tun – für den Einzelnen, für unsere Kunden und für die Gemeinschaft, deren Teil wir sind.
MathWorks entwickelt mit MATLAB und Simulink die führende Software für technische Berechnungen, die von Ingenieuren und Wissenschaftlern weltweit genutzt wird. Das Unternehmen beschäftigt mehr als 6.500 Menschen in 16 Ländern. Der Hauptsitz ist in Natick, Massachusetts, in den USA. MathWorks ist ein Privatunternehmen, das seit seiner Gründung im Jahr 1984 in jedem Jahr profitabel gearbeitet hat.
YOU + MathWorks = Unlimited Possibilities
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