Associate Application Support Engineer - New Graduate
- Stelle: 35667-HOGI
- Team: Technical Sales Engineering
- Ort: JP-Tokyo
- Datum der Veröffentlichung: 14. 07. 2025.
Zusammenfassung der Tätigkeit
As an Associate Application Support Engineer, you will play an important role in supporting the success of our customers who use MATLAB and other MathWorks products. You will mainly provide technical support to customers engaged in Model-Based Design (MBD) using MATLAB/Simulink. Your responsibilities will include responding to a wide range of customer inquiries and issues, explaining product usage, and helping to solve technical problems. By sharing feedback from customers with our development team, you will also contribute to improving the quality of our products. This position will allow you to develop not only your technical skills but also your communication and problem-solving abilities, making it an excellent starting point for your career at MathWorks.
Verantwortlichkeiten
- Provide technical support for customers using MathWorks products (mainly MATLAB/Simulink)
- Propose solutions to challenges faced by customers in embedded control system development
- Clearly explain product usage and demonstrate basic examples as needed
- Collaborate with team members to solve complex technical issues involving multiple products
- Share customer needs and feedback with the development team to help improve our products
- Create FAQs and technical articles to support knowledge sharing within and outside the company
Mindestqualifikationen
- A bachelor's degree is required.
Zusätzliche Qualifikationen
Expected to graduate from a university or graduate school by March 2026 (Engineering or Science major is preferable)
Strong motivation to learn new technologies and skills
Excellent communication skills in Japanese (both verbal and written)
English skills sufficient for reading technical documentation and writing emails
Preferred Skills & Experience
- Experience using MATLAB/Simulink
- Interest in control algorithm design or embedded software development
- Experience with automatic code generation or verification and validation tools
- Knowledge of other MathWorks products
Desired Qualities
- Willingness and motivation to take on new challenges and keep learning
- Ability to work well in a team and collaborate with others
- Customer-oriented mindset and strong problem-solving skills
Warum MathWorks?
Wir bieten dir die Chance, mit klugen und leidenschaftlichen Menschen zusammenzuarbeiten. Wir leisten einen Beitrag zu Softwareprodukten, die auf dieser Welt etwas bewegen. Dies bedeutet für dich, Teil eines Unternehmens zu sein, das sich mit großem Engagement dafür einsetzt, das Richtige zu tun – für den Einzelnen, für unsere Kunden und für die Gemeinschaft, deren Teil wir sind.
MathWorks entwickelt mit MATLAB und Simulink die führende Software für technische Berechnungen, die von Ingenieuren und Wissenschaftlern weltweit genutzt wird. Das Unternehmen beschäftigt mehr als 6.500 Menschen in 16 Ländern. Der Hauptsitz ist in Natick, Massachusetts, in den USA. MathWorks ist ein Privatunternehmen, das seit seiner Gründung im Jahr 1984 in jedem Jahr profitabel gearbeitet hat.
YOU + MathWorks = Unlimited Possibilities
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