2017b does not start, strange error message.

I installed MATLAB 2017b yesterday and it did not start properly, so I installed it again to see if it was an installation error.

It did start correctly once but after rebooting today the same error occurs again.

At startup two error messages appear regarding these two dll files:

boost_system-vc140-mt-1_56.dll libmwservices.dll

Did anyone encounter the same problem and know how to fix this for good?

Best, Rainer

[Guillaume]

What do the error messages say?

[Image Analyst]

Not the same problem, but other problems. It only starts every other time I try. Every other time, it just starts and shuts down silently, except for one time when it crashed. Every other time it starts up okay but it forgets all the settings I had last time (layout, m-files that were open, etc.). I'm going to call them today, as should anyone with startup/installation problems.

[Image Analyst]

My problem was caused by 2 things. MATLAB did not like the older NVidia video adapter driver, and McAfee antivirus was shutting MATLAB down as soon as it tried to launch. Updating the video adapter driver, and getting MATLAB onto the "low risk" list for McAfee fixed the problems.

Answer 1

[Rainer Boegle]

I have tried out the suggestion by "Image Analyst" https://de.mathworks.com/matlabcentral/answers/358816-2017b-does-not-start-strange-error-message#comment_489778

Quote "Image Analyst": > My problem was caused by 2 things. MATLAB did not like the older NVidia video adapter driver, and > McAfee antivirus was shutting MATLAB down as soon as it tried to launch. Updating the video adapter > driver, and getting MATLAB onto the "low risk" list for McAfee fixed the problems.

For me it was basically the same except I didn't need to adjust McAfee settings, just getting the newest Drivers for my NVIDIA card was enough. (Also I had to uninstall 2017b first and reinstall from scratch.)

That solves my problem, MATLAB runs also after several restarts.

Thanks! Rainer

Answer 2

[Rainer Boegle]

Here are two screenshots that I made. However, my system is in german. I hope this helps with finding the error.

Best, Rainer

[Rainer Boegle]

Both message say that this might not be a program intended for running on Windows and suggest reinstallation. The strange thing (as I mentioned before) is that 2017b works after installation, -once-, and then fails after the first closing it and restarting.

[Francesco Wanderlingh]

Same here, only works once after installation. I had the same problem with this boost_system and the libmwservices.dll, both files where present but 0Kb. Since the latter it's more common and doesn't change every matlab version I was able to download it. Not the same with the boost lib instead, which particular version vc140 1.56 seems hard to be found online. Can anyone provide a link?

[Graham Hodgson]

Same problem here. Installed twice, ran fine both times after installation, refuses to run after with the libmwservices.dll file showing as a 0kb file with a timestamp when I tried to open MATLAB. 2017b was installed because I suddenly started having strange behaviour with 2017a.

[Rainer Boegle]

Does this mean we need a new Installation package or is this somehow related to Windows?