verify university login not open browser

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km on 23 Feb 2017
Commented: Tom Mendoza on 27 Jun 2022
Dear All.
I was trying to install Matlab R2016b onto lubuntu 16.04 LTS. At the "verify university login information" step, the "Click here" not respond (as if it cannot be clicked. Screenshot is shown below) after I clicked it. It does NOT even open my browser. (It works perfectly on my Windonws). I run installer using "sudo ./install". Not sure if anybody has similar problem. Appreciate it if anyone could help me solve the problem. Thanks for your time!

Answers (14)

Kit Yates
Kit Yates on 7 Sep 2017
Copy and paste the link to a word processing document like libre office. You should then be able to click on the link or copy the address to a browser.
Antal Horváth
Antal Horváth on 30 Sep 2021
Direct drag-and-drop of the link did not work for me, but I was able to copy paste the whole text of the prompt, including the link.

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valentino simone
valentino simone on 25 Mar 2020
Problem solved with R2020a by just dragging the Click Here link into Firefox url bar (in an empty tab), but I guess it should work with any browser...

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foboo on 15 May 2018
Best solution I have so far:
  1. Log into your account on
  2. Go to your licenses, e.g.
  3. Click on your license number
  4. Go to "install and activate"
  5. Click "Activate a computer"
Enter there are the details about your computer / user you want to install MATLAB on (see the help documentation). Then you should be redirected to the activation page of your institution. When having done that, try again installing.

km on 26 Feb 2017
Finally, I have to install Lubuntu 14.04 LTS instead 16.04 to make it work. PS: it works on Ubuntu 16.04 (tested by my friend).

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Ahmadreza Alleosfour
Ahmadreza Alleosfour on 4 Apr 2019
1- log in to your account in MathWorks
2- Click on your licence number
3- Click on Insatall and Activate which is the middle tab
4- Click on Activate to Retrive license File in the Related Tasks menu
5- Then Click on the arrow in the Get Licencse File section or Activate a Computer buttom
Then it asks you to enter your username and password
Tom Mendoza
Tom Mendoza on 27 Jun 2022
worked great remmeber to install net tools on debian use command
ifconfig -a look copy and paste under ether for the mac address

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Steph Frey
Steph Frey on 19 Dec 2019
If you are copy-and-pasting from the dialog you need to paste it into an editor that handles metadata.
I used LibreOffice, a plain text editor like gedit doesn't work.
  1 Comment
James Usevitch
James Usevitch on 2 Feb 2021
Worked for me on Ubuntu 20.04 as of February 2021, but I had to Ctrl+click the link in LibreOffice rather than copy-pasting it. Thanks for this solution!

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Vasanth Kumar V
Vasanth Kumar V on 11 Jul 2021
just clicking the link with the scroll wheel helped me.
Installed R2021b in Ubuntu 21.04

Image Analyst
Image Analyst on 24 Feb 2017
Call the Mathworks directly for fast and free installation help.
Image Analyst
Image Analyst on 30 Oct 2017
Calling the Mathworks for fast and free help is the best workaround for ALL installation problems.

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David Chin
David Chin on 2 Feb 2020
Try a different browser, I found that the link didn't work on Firefox, but it did on Chromium.
Successfully installed R2019b on Ubuntu 18.04.3.

shaurya on 21 Sep 2018
After step 4 of foboos's answer, don't do step 5, instead click the related tasks hyperlink called "Activate to Retrieve License File". Then under "Get License File" click the download button. Choose your release and username and automatically here you will be asked to verify your university login. The same message will appear saying "Click here" and click it. It will respond this time. Once you have clicked it will take you to your shibolleth page where you can log in. Once done, return to your GUI installer and rerun it. This time it will not ask for your login.

h chen
h chen on 9 Nov 2018
An interesting solution is to:
  1. Firstly, on Matlab's website, try to "Activate to Retrieve License File".
  2. You will be asked to "verify university login information" on their website (i.e. a clickable link!)
  3. After you have successfully downloaded that activation file, you can use it to install. But interestingly, I tried the installer again and after login, it never asked me to verify university login information again.

User12399 on 10 Apr 2019
Edited: User12399 on 10 Apr 2019
still an issue in 2019a 2019/04/11.
thank you.
  1 Comment
Image Analyst
Image Analyst on 10 Apr 2019
And you called the Mathworks for friendly, fast, and free help and they just threw up their hands and said "We can't help you and will refund your money." like the other answers said? Wow, I'm very surprised they couldn't help you.

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Wufei Ma
Wufei Ma on 13 Apr 2019
I had the same problem. The way to fix this is to (try to) download the license from your MathWorks account from the browser. You will be asked to verify your university login. You won't have any problem at this step because you are already in a browser. Login in your university portal and activate your license. After that, you can go back to your local installer and try again. You won't be asked to verify your university login again. Hope this helps~

Yurii Pavlenko
Yurii Pavlenko on 9 Nov 2019
Faced with the same problem. Solution:
1 Go to the MathWorks "My account" and click "License".
2 Click "Install and activate" tab.
3 Click "Deactivate a Computer" link on the "RELATED TASKS"
4 Click "Activate a Computer" button
5 Add PC manually. Host ID for Linux is MAC address of your ethernet interface
6 Start instalation

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