MATLAB problems after starting

Hello!

I'm using the matlab from my company, and the license is successfully installed. But after start I will always get the errors in the picture, which means all basic functions can not be used. I asked the IT support and they can not solve it either and let me to search the support from your side. Could you please have a look how to solve it?

Best regards,

Xiaochen Gao

[Stephen23]

These do not look good:

Unrecognised function or variable 'fullfile'

Unrecognised function or variable 'pwd'

Unrecognised function or variable 'docroot'

Did you try reinstalling?

Answer 1

[Ivy]

Hi Xiaochen,

I suggest a reinstallation because it looks like your MATLAB has been corrupted.

Please also consider temporarily disabling any antivirus/security software while you reinstall MATLAB.

Answer 2

[Image Analyst]

What does

path

show in the command window (if that even works)?

Maybe try

restoredefaultpath

in the command window and then restart. Otherwise call tech support for free help.

Answer 3

[Advait]

@Xiaochen This is Advait from MathWorks. Please reach out to our support team Contact Support - MATLAB & Simulink. You have free technical and installation support as part of your license. Which IT support did you reach out to?