MATLAB R2025a won't start after uninstalling R2023a

I recently installed Matlab R2025a on my PC with Windows 11 and it worked perfectly. But after I uninstalled R2023a, R2025a won't launch. The launch screen just takes forever to display. The uninstallation of R2023a was done through Settings-Apps-Installed apps-MATALB R2023a-Uninstall, which was completed successfully. I tried to uninstall R2025a in a similar way but failed. After I clicked "yes" to the prompt "Do you want to allow this app to make changes to your device", nothing happened. I also tried running C:\Program Files\MATLAB\R2025a\bin\win64\MathWorksProductUninstaller.exe in terminal, and afater I clicked "yes' nothing happened. Then I tried installing R2025a, but couldn't continue as it said it's already installed. Now I'm stuck, not able to launch/uninstall/re-install R2025a.

Any advice, please? Thank you.

Answer 1

[Image Analyst]

See the FAQ and do EXACTLY what it says to do in there:

https://matlab.fandom.com/wiki/FAQ#After_installation,_MATLAB_crashes_or_gives_an_error_message_when_I_try_to_run_MATLAB.

If you do, it should be solved quickly.

[Xin]

Thank you. According to this FAQ, the only thing we can do is to call Mathworks. Will try that if I can't find other answer here. Thanks again.

[Image Analyst]

No other answers came up, and probably won't since we just usually tell people with license or installation problems to call for free installation support rather than spend our time doing it. So I'm assuming you called them today. What was their solution?

[Xin]

No I didn't call them as I'm not in the states. But I got my R2025a back after I sync my computer with Workspace One Intelligent Hub, which was installed by my company. Thanks again.

[Image Analyst]

OK. I don't know what that is, but in the future, they offer support worldwide, not just in the USA. You could have called them in the country that supports your country.

[Xin]

good to know that. thanks!