your mathworks account login session has expired

After approving the license terms, I receive the error Your Mathworks Account Login Session Has Expired

[Matt J]

Can't you just log back in?

[Dyuman Joshi]

Are you facing this issue everytime you do this particular step?

[FRANCISC IONUT]

i have the same error..

[Martin]

i am also having this error

[David]

Same

[Dan Stanciu]

Were you prompted to sign in during the installer session? Can you please try restarting the machine and trying the installer again?

[Lorenzo]

I am getting the same error message. I tried restarting the machine as instructed, but it did not help in my case.

[Luca]

Same for me. I have already tried logging in back and repeating, but not still not working

[Guglielmo]

I had the same problem but somehow I solved it. When the installer asked me to login, I didn't use my usual password, but I chose the option to request a one -time password.

I then followed the steps to get that one-time password and used it to login in the installer. This time, I was able to accept the license agreement without any errors showing up.

[Lorenzo]

Thanks Guglielmo, that trick worked for me as well!

[Marlon]

I have the same problem and can't make it work. At which point can you choose the one-time password?

[Eric]

I also don't know where the one-time password is. I only a have university-account.

[Image Analyst]

That's the old version. Can you try it with R2025a?

[KONSTANTINOS GEORGIOS]

i have the same error in the R2025a

[Martin]

I am also still having the same issue with R2025a

[Eric]

Me too

[Amirhussein]

I'm having the same issue with R2024b and R2025a (the ones I tried). The only possible option for me is to login using my university credentials which works, but the same login expiration error in accepting license.

[EMILIANO]

Same problem...

[Magdalena]

Same problem for me

[FRANCESCO]

Same here

[matteo]

I have the same issue, I cannot install matlab

[Rico]

same Problem for us

[GIACOMO]

Same here with 2025a and university login (that, working). Error shows up after accepting licence agreement as in the screenshot

[GIACOMO]

Solved thanks to @Guglielmo suggestion! But same as @Erik, I had trouble finding the one-time-password option. I stumbled upon it after closing the university pop-up window before having logged in (or maybe you have to fail the login). After that, the installer prompts the one time password option (you have to copy a link which redirects to the university login option but inside your browser, not the installer-built-in one). Feels like a workaround more than a solution but the installation is now complete.

[FILIPPO]

Closing the university pop-up window seems to be the solution for me as well. From there I can use the one time password. Had to do this again inside MATLAB to login but it works now.

[Guglielmo]

Dear @Lorenzo and @GIACOMO , I am glad this worked for you as well.

Answer 1

[Image Analyst]

I've notified the Mathowrk account team of the issue and they are looking into it. In the meantime, someone called them and they helped her get online:

https://www.mathworks.com/matlabcentral/answers/2177654-stuck-in-installation-process-after-accepting-terms-of-license-agreement#comment_3335216