Why do I receive "To use the software again, Renew Software Maintenance Service" message, since I have academic license?

Even though I use MATLAB academic license and can update it annually with my university account, I receive the following error in my last update.

Expired license

To use the software again, Renew Software Maintenance Service.

What is the reason and can you help?

[Mehmet Akif Koru]

Hello,

Has your university fixed this problem? I had a same problem on my licence

Answer 1

[Dyuman Joshi]

It would be best to contact your university IT admin for this.

[ALPER ÖCALAN]

Thank you for your recomendation.