Why do I receive the error "An error has occurred" when I try to log in to my MathWorks Account in Simulink 8.1 (R2013a)?

I am trying to install Simulink support packages via targetinstaller. My PC is using a proxy to connect to the internet.

When I start targetinstaller (via the command line or Add-Ons > Get Hardware support packages in the toolstrip), I can select the support packages I am looking to install. However, when I proceed to log in to my MathWorks account, I receive the following error:

ERROR: "An Error has occurred"

My password and account name are correct. I can access the web using the WEB function. I can access online documentation - the requested login for the online help works fine.

I get the same error message whether or not I configure MATLAB to use a proxy server.

I tried downloading the support packages directly from MATLAB central. However, on installing, the same login was required which returned the same error.

Answer 1

[MathWorks Support Team]

This is a bug. Please see the following External Bug Report for detailed information and workarounds:

https://www.mathworks.com/support/bugreports/945081 ​​​​​​​