Genicam support package not showing up in imaqhwinfo despite successful installation

I'm running R2017a on windows 10 and have a problem peculiar to one PC. Even after installing genicam drivers in Image Acquisition Toolbox using genicaminterface.mlpkginstall, imaqhwinfo shows no adaptors. Installation is apparently successful. I have already tried the following and the problem remains:

1. Uninstalled and reinstalled the adaptors

2. Did the above (1) after rebooting the PC

3. Reinstalled the package after deleting "\2017a" folder in C:\ProgramData\MATLAB\SupportPackages\

4. Verified that there are two XML files corresponding to gentl in C:\ProgramData\MATLAB\SupportPackages\R2017a\appdata\products

5. Uninstalled pkg, deleted prefdir and relaunched Matlab and reinstalled pkg afresh

6. Uninstalled Matlab and reinstalled to a new directory ...\Matlab\2017\

We use 2017a with the same drivers on another PC with almost same configuration without issues. Even on this PC in question the adaptors work fine in R2018b.

We had a similar problem on a PC running Linux a couple of years ago and could never solve the problem even with official MW support.

Any ideas why this strange behaviour? Please advise.

Below is session text. Also attached imaqhwsupport.txt diagnostic file and zipped support package folder C:\ProgramData\MATLAB\SupportPackages\R2017a. - update: Sorry unable to attach this 12MB folder.

>> imaqhwinfo

Warning: No Image Acquisition adaptors found. Image acquisition adaptors may be available as downloadable support packages. Open

Add-Ons Explorer to install additional adaptors.

ans =

struct with fields:

InstalledAdaptors: {}

MATLABVersion: '9.2 (R2017a)'

ToolboxName: 'Image Acquisition Toolbox'

ToolboxVersion: '5.2 (R2017a)'

>> matlabshared.supportpkg.getSupportPackageRoot

ans =

'C:\ProgramData\MATLAB\SupportPackages\R2017a'

>> matlabshared.supportpkg.getInstalled

Name Version Base Product

--------------------------------------------------------------- ------- -------------------------

Image Acquisition Toolbox Support Package for GenICam Interface 17.1.0 Image Acquisition Toolbox

>>

>> imaqsupport

Warning: No Image Acquisition adaptors found. Image acquisition adaptors may be available as downloadable support packages. Open Add-Ons Explorer to

install additional adaptors.

Generating diagnostic information ...

>> imaqhwinfo

Warning: No Image Acquisition adaptors found. Image acquisition adaptors may be available as downloadable support packages. Open Add-Ons Explorer to

install additional adaptors.

ans =

struct with fields:

InstalledAdaptors: {}

MATLABVersion: '9.2 (R2017a)'

ToolboxName: 'Image Acquisition Toolbox'

ToolboxVersion: '5.2 (R2017a)'

[Tolga]

Hi,

I encountered a similar problem. Although installation is completed without a problem in matlab,gentl driver does not show when I run >> imaqhwinfo as installed adapter. Were you able to solve your problem?

Best

[cr]

Sorry, can't recall what happened to this problem. Perhaps it was never solved and we just moved on with work-arounds. MW has been very greedy and unhelpful on problems like these when using older versions.

Regards.