Regenerate invitation email?

When I add a new user to our school licence they generally get an invitation letter with a request to change their password and then proceed. How can I regenerate an invitatation email in case the user has deleted it?

Answer 1

[Rhea Chandy]

Hello!

If you are the License Administrator, you can refer to this previously answered question on how to add users to a license.

If you are not sure who is your administrator, you can find contact info for your License Administrator in the License Center:

1. Go to https://www.mathworks.com/licensecenter/licenses

2. Log into your account (if prompted)

3. Click on license number

4. Click on "Contact Administrators" tab

If you require further assistance, please contact Customer Support and raise a customer service request.

[Jim Lindholm]

That was not an answer to my question. Suggestion: 1-Read question 2-Answer the question

[Rhea Chandy]

You will need to reach out to your License administrator who manages the licenses for your institution for issues related to the license invitations. You can follow the steps I listed above to find your License administrator.

If you are not able to resolve it with your adminstrator, it is best to contact customer support as I suggested, and and raise a service request, so that it can be resolved.