Matlab run-time randomly crashes with Access violation error

I have an application built with matlab runtime and it keeps crashing randomly. I attached a few of the crash dumps and it looks like it is crashing because of pthreads although I can't figure out anything else from it. Is there anything else I can use to debug the issue in the crash dumps? The following is one of the crash dump's

          Access violation detected at Sat Sep 07 16:06:05 2019
------------------------------------------------------------------------

Configuration:
  Crash Decoding      : Disabled
  Crash Mode          : continue (default)
  Current Graphics Driver: Unknown hardware 
  Default Encoding    : windows-1252
  Graphics card 1     : Advanced Micro Devices, Inc. ( 0x1002 ) AMD Radeon HD 7500 Series Version 15.201.1151.1008
  Host Name           : DESKTOP-QUUJ7V7
  MATLAB Architecture : win32
  MATLAB Root         : C:\Program Files (x86)\MATLAB\MATLAB Runtime\v851
  MATLAB Version      : 8.5.1.281278 (R2015a) Service Pack 1
  OpenGL              : hardware
  Operating System    : Microsoft Windows 10 Pro
  Processor ID        : x86 Family 6 Model 62 Stepping 4, GenuineIntel
  Virtual Machine     : Java 1.7.0_60-b19 with Oracle Corporation Java HotSpot(TM) Client VM mixed mode
  Window System       : Version 10.0 (Build 18362)

Fault Count: 1


Abnormal termination:
Access violation

Register State (from fault):
  EAX = ffffffff  EBX = 05c6d200
  ECX = 5daf4ba7  EDX = 00000000
  ESP = 19aaf858  EBP = 19aaf878
  ESI = 64945830  EDI = 75a86dc0
 
  EIP = 05c6d200  EFL = 00010202
 
   CS = 00000023   DS = 0000002b   SS = 0000002b
   ES = 0000002b   FS = 00000053   GS = 0000002b

Stack Trace (from fault):
[  0] 0x05c6d200                                   <unknown-module>+00000000
[  1] 0x64945830 C:\ti\mmwave_studio_02_00_00_02\mmWaveStudio\Clients\AR1xController\libwinpthread-1.dll+00022576 pthread_create_wrapper+00000000
[  2] 0x75a86d5f                     C:\WINDOWS\System32\msvcrt.dll+00421215 beginthreadex+00000207
[  3] 0x75a86e21                     C:\WINDOWS\System32\msvcrt.dll+00421409 endthreadex+00000145
[  4] 0x75326359                   C:\WINDOWS\System32\KERNEL32.dll+00090969 BaseThreadInitThunk+00000025
[  5] 0x77107b74                      C:\WINDOWS\SYSTEM32\ntdll.dll+00424820 RtlGetAppContainerNamedObjectPath+00000228
[  6] 0x77107b44                      C:\WINDOWS\SYSTEM32\ntdll.dll+00424772 RtlGetAppContainerNamedObjectPath+00000180


If this problem is reproducible, please submit a Service Request via:
    http://www.mathworks.com/support/contact_us/

A technical support engineer might contact you with further information.

Thank you for your help.

[Walter Roberson]

Graphics card 1 : Advanced Micro Devices, Inc. ( 0x1002 ) AMD Radeon HD 7500 Series Version 15.201.1151.1008

Could you check exactly which graphics card you have? According to https://www.amd.com/en/support/kb/faq/gpu-615 Microsoft only provides Windows 10 support for the HD 7730 and up in the HD 7500 series . I do find that your driver release appears to be the latest offered for that entire series of cards from Microsoft.

[kalvik jakkala]

I am not sure about the AMD GPU but I did get the same error when running on a differeent machine without a dedicated GPU, plus I switched to a RTX Quadro 4000 yesterday on the machine which generated the crash dumps and got the same error.

[Walter Roberson]

I deduce from the error messages that the application was compiled with R2015aSP1 on a 32 bit version of MATLAB.

Also I deduce that you are probably using MMWAVE Studio.

[kalvik jakkala]

lol, I was looking for something that could tell me how to fix the issue.

Answer 1

[Saket Chirania]

You can try to start MATLAB from the Windows command prompt with each of the following commands:

a. matlab -nosoftwareopengl

b. matlab -noopengl

c. matlab -softwareOpenGLMesa

These commands may be useful to resolve the crash issue.