Thingspeak - Expired License message & upload stopped working

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Mic So
Mic So on 14 Sep 2019
Commented: Hieromon Ikasamo on 21 May 2022
After login I got sweet message:
Expired License
Your trial license has expired as of September 4, 2019.
In account settings:
License Type: Free
Expiration Date: 04 Dec 2019
Available Remaining
Messages 3 000 000 2 851 627
Channels 4 2
Upload to channels stopped working on september 4th...
  2 Comments
Vinod
Vinod on 14 Sep 2019
Did you overlook the email from the product manager back in July 2019 to link your legacy ThingSpeak account to a MathWorks Account? If so, respond back to that email with your request.

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Accepted Answer

Vinod
Vinod on 15 Sep 2019
Edited: Vinod on 16 Sep 2019
Your request to re-activate your account has been addressed. Please log in to ThingSpeak and confirm you are able to send data to ThingSpeak using your existing account.
Please "accept" this answer if it has answered your question.
PS: I'd strongly suggest looking at the messages with "ACTION REQUIRED" in the subject line. If you were about to run out of messages, etc, the system automatically sends out these messages.
  1 Comment
Mic So
Mic So on 16 Sep 2019
Everything working again. Thanks for help.
I have overlooked it because I'm filtering emails by known domain and it was first email with mathworks.com domain instead thingspeak.com.

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More Answers (6)

Denis Pukmajster
Denis Pukmajster on 18 Jan 2020
Hello. I will yust borrow this thread. Its been yeas since i last used my account. I looked in my emails i didnt find nothing regard to reactivate my account. Where i can re-activate my account?
Thank you

brett Olson
brett Olson on 1 Apr 2020
I have the same situation. But I cannot figure out how to re-activate my license. When I go to the Home license, there is no optioin to check on the free license. Is the only way to re-activate the license to have staff do it manually?
Thanks!
  1 Comment
Vinod
Vinod on 2 Apr 2020
Brett -- Your free license was re-activated. Let me know if you still have trouble.

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Bogaard Clan
Bogaard Clan on 21 Apr 2020
Hi, I think I've ran in to the same problem here. I'm on a free licence, and can't find any e-mail regarding the action to be taken. My uploads stopped since a few days, without any code change. Do I need to re-activate as well?
Thanks in advance!
  2 Comments
Bogaard Clan
Bogaard Clan on 20 May 2020
I was finally able to go over to the weather station and check what is going on. Turned out that it had a software crash in the WiFi uplink. All fixed now :)

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Shelton Cyril
Shelton Cyril on 22 Jun 2020
Hello! I seem to have the same issue, I get a -303 error on my ESP32 when trying to update values. Can I get my account reactivated?
Thanks in advance!
  3 Comments
Shelton Cyril
Shelton Cyril on 24 Jun 2020
The banner also said my license expired on in September of 2019.

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Nagy Péter
Nagy Péter on 6 Jan 2021
Hello!
How can my trial license be activated for a free license?
Thanks!
Peter
  1 Comment
Vinod
Vinod on 8 Jan 2021
Nagy Péter: When you signed up you specified that your intended use was for commercial applications. The free license is only for non-commercial users. Commercial users are required to purchase a license after the trial ends.

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Hieromon Ikasamo
Hieromon Ikasamo on 19 May 2022
Hello, I am having the same problem. My Free account has expired and I can no longer connect to the MQTT public channel I assigned to ThingSpeak. I get an authentication error on the connection.
Can I reactivate my account?
License Type: Free
Expiration Date: 04 Dec 2022
Available Remaining
Messages 3,000,000 2,960,988
Channels 4 3
In relation to this, I have tried looking through past emails I have received from ThingSpeak and could only find a notice to migrate the legacy MQTT service to mqtt3.thingspeak.com.
Also, when I check my page on my MathWorks account, it shows no linked license.
  4 Comments
Hieromon Ikasamo
Hieromon Ikasamo on 21 May 2022
Hi @Vinod, I will soon release AutoConnect V1.3.5 which is compatible with ESP32 Arduino Core 2.0.3. This release includes mqttRSSI examples that is compatible with the updated ThinkgSpeak MQTT broker.
Thank you for your support.

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