Why wont my MATLAB software run after i installed it?

My recently installed MATLAB crashes immediately as its opened with the message: "MATLAB has encountered an internal problem and needs to close". It also gives this crash report:

MATLAB crash <file:C>:\Users\nduss\AppData\Local\Temp\matlab_crash_dump.38688-1:

--------------------------------------------------------------------------------
              Assertion detected at Tue Aug 21 09:57:52 2018 -0400
--------------------------------------------------------------------------------

Configuration:
  Crash Decoding           : Disabled - No sandbox or build area path
  Crash Mode               : continue (default)
  Default Encoding         : windows-1252
  Deployed                 : false
  Java Version             : Java 1.8.0_144-b01 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
  MATLAB Architecture      : win64
  MATLAB Entitlement ID    : 2075860
  MATLAB Root              : C:\Program Files\MATLAB\R2018a
  MATLAB Version           : 9.4.0.813654 (R2018a)
  Operating System         : Microsoft Windows 10 Home
  Process ID               : 38688
  Processor ID             : x86 Family 6 Model 142 Stepping 10, GenuineIntel
  Session Key              : c36aa01b-e884-4952-b6c1-9ca6f6aabd32
  Window System            : Version 10.0 (Build 16299)

Fault Count: 1

Assertion in foundation::usm::Detail<struct foundation::usm::scope::Mvm>::find at b:\matlab\foundation\usm\management.cpp line 671

Register State (captured):
  RAX = 0000000012ae2ef8  RBX = 0000000000000000
  RCX = 00000000e67bbfe0  RDX = 0000000000000000
  RSP = 00000000e67bbf60  RBP = 0000000013c96b08
  RSI = 0000000012ae2ef8  RDI = 0000000012ae2ef8

     R8 = 00002b14846eb702   R9 = 00007ffe9d610000
    R10 = 0000000012a1a298  R11 = 0000000012ad2efc
    R12 = 00000000e67bc620  R13 = 0000000012ad2e28
    R14 = 0000000012ae2e78  R15 = 0000000013c96b08

    RIP = 00000000128dc44a  EFL = 00000206

     CS = 0033   FS = 0053   GS = 002b

Stack Trace (captured):
[  0] 0x00000000128d6063                              bin\win64\libmwfl.dll+00155747 foundation::core::diag::thread_context::unspecified_bool+00000051
[  1] 0x00000000128d4658                              bin\win64\libmwfl.dll+00149080 foundation::core::diag::stacktrace_base::capture+00000024
[  2] 0x00000000128d8925                              bin\win64\libmwfl.dll+00166181 foundation::core::diag::symbols::getSymbolAddress+00009941
[  3] 0x00000000128d7aae                              bin\win64\libmwfl.dll+00162478 foundation::core::diag::symbols::getSymbolAddress+00006238
[  4] 0x00000000128dbd3b                              bin\win64\libmwfl.dll+00179515 foundation::core::diag::terminate+00000059
[  5] 0x0000000013c7340c                  bin\win64\libmwfoundation_usm.dll+00013324 foundation::usm::getErrorHandler+00000060
[  6] 0x0000000013c87c29                  bin\win64\libmwfoundation_usm.dll+00097321 foundation::usm::Detail<foundation::usm::scope::Mvm>::find+00000233
[  7] 0x0000000100039ce7                        bin\win64\libmwservices.dll+00302311 MLPushDefaultSink::`default constructor closure'+00003239
[  8] 0x000000010006f98f                        bin\win64\libmwservices.dll+00522639 ioPrintWrapped+00000063
[  9] 0x0000000012b30e01                            bin\win64\pgo\libmx.dll+00134657 matrix::handleWarning+00000113
[ 10] 0x0000000012b30fa1                            bin\win64\pgo\libmx.dll+00135073 matrix::handleWarning+00000529
[ 11] 0x0000000012b324fd                            bin\win64\pgo\libmx.dll+00140541 mxWarningMsgId+00000589
[ 12] 0x0000000012b32394                            bin\win64\pgo\libmx.dll+00140180 mxWarningMsgId+00000228
[ 13] 0x0000000012b322d9                            bin\win64\pgo\libmx.dll+00139993 mxWarningMsgId+00000041
[ 14] 0x0000000022dadb68                                  bin\win64\uiw.dll+00121704 UIW_Initialize_Windows7_Specific+00001144
[ 15] 0x00000000f9a2219d                        bin\win64\nativewindows.dll+00008605 Java_com_mathworks_jmi_NativeWindows_Win7Init+00000013
[ 16] 0x000000006c1b7f74                                   <unknown-module>+00000000

How can i fix this issue?

[Walter Roberson]

I think you are probably going to need to contact Mathworks for free installation support.

Answer 1

[Shubham]

Hey Noah,

I believe you are facing a crash as you do not have access to the folder specified in Windows registry key HKEY_CURRENT_USER. This is a known issue in MATLAB R2021b and updating to MATLAB R2022a resolves this.

Alternatively, You can do the following:

1. Check the value of the HKEY_CURRENT_USER Windows registry key while ensuring that you have access to the location it specifies. Use this Windows command:

reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Personal

2. The registry value should point to a valid and accessible location, otherwise, reset the value to a desired accessible location. Use this command:

reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Personal /t REG_SZ /d "C:\Users\<username>\Documents" /f

Check out to the following Bug Report for more detailed explaination:

https://www.mathworks.com/support/bugreports/details/2591854#:~:text=Provide%20feedback-,Workaround,-To%20examine%20the

If the issue persists, I suggest you to create a Service Request for the same here: https://www.mathworks.com/support/contact_us.html?s_tid=hc_trail

I hope this helps in resolving the issue!