Why does MATLAB crash when Imprivata or screen reader software is running?

When using Imprivata or other screen reader software MATLAB crashes with the following crash log:

Stack Trace (from fault):

[ 0] 0x000000006619f053 D:\MATLAB\sys\java\jre\win64\jre\bin\JavaAccessBridge-64.dll+00061523 Java_com_sun_java_accessibility_AccessBridge_popupMenuWillBecomeVisible+00005303

[ 1] 0x0000000076fa79db C:\Windows\system32\USER32.dll+00162267 CreateDialogParamW+00001179

[ 2] 0x0000000076fa77b6 C:\Windows\system32\USER32.dll+00161718 CreateDialogParamW+00000630

[ 3] 0x0000000076fd3331 C:\Windows\system32\USER32.dll+00340785 ReuseDDElParam+00000353

[ 4] 0x0000000076f99c21 C:\Windows\system32\USER32.dll+00105505 TranslateMessageEx+00000669

[ 5] 0x0000000076f97307 C:\Windows\system32\USER32.dll+00094983 SetWindowTextW+00000643

[ 6] 0x0000000076f86fbb C:\Windows\system32\USER32.dll+00028603 LoadBitmapW+00000171

[ 7] 0x00000000771eba75 C:\Windows\SYSTEM32\ntdll.dll+00309877 KiUserCallbackDispatcher+00000031

[ 8] 0x0000000076f99eaa C:\Windows\system32\USER32.dll+00106154 SfmDxSetSwapChainStats+00000026

[ 9] 0x0000000076f9616e C:\Windows\system32\USER32.dll+00090478 GetMessageA+00000078

[ 10] 0x000000006619f222 D:\MATLAB\sys\java\jre\win64\jre\bin\JavaAccessBridge-64.dll+00061986 Java_com_sun_java_accessibility_AccessBridge_popupMenuWillBecomeVisible+00005766

[ 11] 0x0000000026ac23a8 <unknown-module>+00000000

Answer 1

[MathWorks Support Team]

This is a known issue. Please refer to the following link for more information:

https://www.mathworks.com/support/bugreports/1741042