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What happens if my computer is sent for repair and it is replaced or MATLAB deleted?

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Tanya Anderson
Tanya Anderson on 25 Oct 2017
Commented: Walter Roberson on 25 Oct 2017
I have to send my comp in for repair under warranty and am worried it may come back without MATLAB or be replaced with a new computer and I'll need to reinstall. How do I proceed with this?


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Answers (2)

Michael Madelaire
Michael Madelaire on 25 Oct 2017
If you had MatLab on your computer, then I you must have a License-Key.
If you have the key, then there's no problem.


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Andreas Goser
Andreas Goser on 25 Oct 2017
While downloading and installing again should no be a problem, you may need to call installation support in case you had a certain number of activations before.
Also, you want to backup/save all the files you have created using MATLAB and the directory with the preference files. That is the directory returned by the MATLAB command "prefdir".

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Walter Roberson
Walter Roberson on 25 Oct 2017
As long as the activation is on the same computer with the same MAC (Media Access Control -- ethernet address), then there should not be a problem (unless perhaps the MATLAB is somewhat old and the hard disk was replaced along the way.)

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