Bought license for addon but it not appeared in license list
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I've bought a license for database toolbox addon. Then trying to install and activate via Internet. But there was Matlab license only in the list of available licenses. No any valid database toolbox licenses. Several days passed, nothing appeared. No answer from Mathworks Support where I mailed to with the problem.
Where else should I look for my paid license?
1 Kommentar
dpb
am 19 Apr. 2017
Contact Sales Support for such questions/problems...there are e-mail and phone numbers at the main web site...nobody outside TMW can help, sorry.
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Andreas Goser
am 20 Apr. 2017
While the recommendation to call MathWorks Sales or Installation Support is good, I am concerned about reading "No answer from Mathworks Support where I mailed to with the problem.". Did you receive an automated email back with a case number / reference ID? Otherwise it might just stuck in a spam filter. This is my filing a web request through your MathWorks account is preferred.
2 Kommentare
Andreas Goser
am 20 Apr. 2017
Your MathWorks contact record is listed for a country without a direct MathWorks office. Please contact the distributor for your country. In case you are not happy with the service, you can contact me directly by email.
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