MATLAB Answers

Bought license for addon but it not appeared in license list

2 views (last 30 days)
Georgio Mazarin
Georgio Mazarin on 19 Apr 2017
Edited: Georgio Mazarin on 20 Apr 2017
I've bought a license for database toolbox addon. Then trying to install and activate via Internet. But there was Matlab license only in the list of available licenses. No any valid database toolbox licenses. Several days passed, nothing appeared. No answer from Mathworks Support where I mailed to with the problem.
Where else should I look for my paid license?

  1 Comment

dpb
dpb on 19 Apr 2017
Contact Sales Support for such questions/problems...there are e-mail and phone numbers at the main web site...nobody outside TMW can help, sorry.

Sign in to comment.

Answers (1)

Andreas Goser
Andreas Goser on 20 Apr 2017
While the recommendation to call MathWorks Sales or Installation Support is good, I am concerned about reading "No answer from Mathworks Support where I mailed to with the problem.". Did you receive an automated email back with a case number / reference ID? Otherwise it might just stuck in a spam filter. This is my filing a web request through your MathWorks account is preferred.

  2 Comments

Andreas Goser
Andreas Goser on 20 Apr 2017
Your MathWorks contact record is listed for a country without a direct MathWorks office. Please contact the distributor for your country. In case you are not happy with the service, you can contact me directly by email.
Georgio Mazarin
Georgio Mazarin on 20 Apr 2017
1) I contacted local distibutor the 1st day the problem spots. Unfortunately, the only distributor in my country (Russia) works with entities only. 2) Thanks for idea. I checked my spam folder once more but there's no mail from mathworks. For an instance I got mail notification for your answer. And I got successfully another MathWorks notifications before.
Thanks for help. Still keep trying to contact support.

Sign in to comment.

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!

Translated by