MATLAB Answers

Ke Xu
0

overpay when I buy add-ons

Asked by Ke Xu
on 12 Jul 2016
Latest activity Answered by Walter Roberson
on 12 Jul 2016
I am a matlab student user. Today, I bought two toolboxes. The price should be $20(10 * 2) for student user, but the price was $58(29 * 2) as for a normal customer. I didn't realize that until just now. I paid $38 extra. Can I cancel the order and redo it correctly? Or I can get the extra $38 back directly? Thanks.

  2 Comments

per isakson
on 12 Jul 2016
I believe $10 applies when you buy it together with the basic student suite, $29 when separate and the price for a standard license is ten times that or even more.
Walter Roberson
on 12 Jul 2016
per is correct, the $10 only applies for toolkits purchased at the time the license itself is purchased.

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2 Answers

Answer by Muhammad Usman Saleem on 12 Jul 2016

You should contact with mathwork help desk.

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Answer by Walter Roberson
on 12 Jul 2016

Notice "With your MATLAB Student or Student Suite order". MATLAB Student and Student Suite are the basic licenses, the ones listed under "Core Product"
The $USD 10 for add-ons only applies when you are buying one of those licenses in that same order.

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