Matlab throwing an error in the sign in window

I installed MATLAB R2024b and on opening it, the sign in window is showing the following. I have 2023a installed and it is working fine but I am not able to open 2024b due to this. Please help!

[Atharva]

Have attached a file containing the error message

Answer 1

[Manikanta Aditya]

Hi @Atharva,

It looks like you're encountering an issue with the SQLite database used by MATLAB R2024b for storing session and login information.

• Ensure you have the latest updates for MATLAB R2024b. Sometimes, updates can fix bugs related to login issues.
• Uninstalling and reinstalling the Service Host can often resolve this issue: How do I uninstall and reinstall the MathWorks Service Host? - MATLAB Answers - MATLAB Central
• Try clearing the MATLAB cache. You can do this by deleting the preferences folder located in your MATLAB installation directory. This folder is usually found in 'C:\Users\<YourUsername>\AppData\Roaming\MathWorks\MATLAB\R2024b'.
• If the above steps don't work, consider uninstalling and reinstalling MATLAB R2024b. Make sure to delete any previous R2024b folders before reinstalling.

Refer to the following MATLAB Answer for more help:

• Why I can not sign in in the installed matlab? (2024b academic version) - MATLAB Answers - MATLAB Central

I hope this helps you.

[Atharva]

Tried all of the above. Still not working. My 2023a is working but 2024a, 2024b giving the same error

[Manikanta Aditya]

Strange, reach out to MathWorks Technical Support: Installation and Setup