Organization Sign-in portal not popping up

When I try to open Matlab Desktop 2024a it asks me to sign in and when i type my email it says "Sign into your organization's portal to proceed." but there is not Organization portal popping up for me to sign in

[Umar]

Hi @Sukhpreet Singh,

I would suggest click the link below https://www.mathworks.com/mw_account/login-problems.html & contact customer service to resolve this issue.

[Marco Riani]

When I installed R2024b I had the some problem above

[Umar]

Hi @Sukhpreet Singh,

Please see the response from @Marco Riani, he suggested the solution to your problem. Please let us know if this helped resolve your problem.

[Brian]

I've had the same or a related issue with R2024b and R2024a. I'm on Ubuntu 20.04 and have R2022a installed locally.

When run the installer the first window pops up, but when I enter my email there is no second popup for the "Sign into your organization's portal to proceed.". It is not a blank window, as referenced in @Marco Riani's post, but instead no window at all.

I have successfully installed R2024a and R2024b on other Ubuntu machines.

[idris]

@Sukhpreet Singh,

In my opinion, you should try and re-login or use another PC.

[Andrej]

It was the same issue as Brian: no window at all. This happened after the update of Win11. In my case, I have had to run settings and select the default app(browser) for opening the .shtml files. Now it works.

I hope it will help to save hours to overcome this issue!

[Harun]

@Andrej Sarjas i tried your solution but i doesnt work for me. Still no PopUp for the Version 2024b

Answer 1

[Marco Riani]

After spending one hour and trying different solutions I found that this is indeed a known issue

Why do I get a blank SSO screen when attempting to sign in to MATLAB at start up? - MATLAB Answers - MATLAB Central (mathworks.com)

As written in the link I solved the problem closing the blank pop up window and generating a one time password.

This is just to avoid anyone else spending one hour in frustation.

[Juraj]

HERO, thaks Sir

[Justin]

This is the correct answer! Thank you; helped me out on 2023b.

[Gabriel]

Thanks man. Saved the day.

Answer 2

[Mohammed]

I faced the same problem, I had a blanck page that is supposed to sign in. When I clicked on the page, nothing happened. However, when I toggled on the Matlab icon then right-clicked on the blanck page, I clicked on maxmize and was taken to my organization page.

Answer 3

[Brian]

I think there are many possible root causes of this behaviors, so there may not be one definitive answer to to address the behavior.

Cause:

With the help of Mathworks support (they did an amazing job) we were able to indentify that the issue was being caused by a an issue with the pseudorandom number generator on my CPU (a Ryzen 9). This article, included tools to verify that the CPU was not patched: https://arstechnica.com/gadgets/2019/10/how-a-months-old-amd-microcode-bug-destroyed-my-weekend/

This was unexpected as this computer has worked for ~5 years on lots of non-MATLAB development projects. I had even installed older versions of MATLAB in the past without problems.

Solution:

I was able to update the BIOS firmware on the MSI motherboard using these directions: https://www.msi.com/Motherboard/MPG-X570-GAMING-PRO-CARBON-WIFI/support

Luckily the MSI BIOS included the new microcode for the Ryzen 9 3900 CPU.

After the BIOS flash update the RAND errors disappeared and I was able to install MATLAB/Simulink as expected.

This took weeks to sort out, so hopefully this post might save someone some time down the road.

[Yeow Keng]

I’m facing the exact issue as you and I’m on a Asus ROG Zephyrus G14 with a Ryzen 9. Can you elaborate on your issue and how you managed to resolve it?

[Brian]

I've attempted to attach a PDF document outlining of what I was able to do. I hope it helps.

[Walter Roberson]

Wow, that's an obscure problem!

[Brian]

Yes - it was obscure. Kuddos to the support team for sticking with it and parsing the logs to find the root cause.