Why does the installer get stuck loading after signing in with my SSO credentials or show "Your MathWorks Account login session has expired"?

When trying to install MATLAB, I am able to successfully sign in with my SSO credentials, but afterwards the installer gets stuck with a loading symbol like the image below. I am never prompted to agree to the Software License Agreement. Why is the installer continuously loading forever when trying to sign in with SSO/Campus-Wide License?

Alternatively, you may see that you are prompted to agree to the Software License Agreement, but then see an error shown in the second image stating "Your MathWorks Account login session has expired."

Answer 1

[MathWorks Support Team]

As a workaround, restart the installer and enter your email address in the installer and then close the SSO window that pops up without signing in to it. You should then see a new pop-up:

 

Click "Continue" and proceed to sign in using a One-Time Password by accessing this webpage in your browser:

https://www.mathworks.com/mwaccount/profiles/generatecode?context=matlab