Trying to install and getting the following message "Error creating and setting up the model \n getrandom"

Hi!

I am experiencing an issue when trying to remotely install Matlab R2022a on a SUSE Linux computer. Using a session initiated through "ssh -X", I run "install" and nothing happens, no window is shown. The log file contains the following messages:

(Sep 22, 2022 15:01:30) ##################################################################

(Sep 22, 2022 15:01:30) #

(Sep 22, 2022 15:01:30) # Today's Date:

(Sep 22, 2022 15:01:30) Sep 22, 2022 15:01:30 -0300

(Sep 22, 2022 15:01:30)

(Sep 22, 2022 15:01:30) System Info

(Sep 22, 2022 15:01:30) OS: Linux "SUSE Linux Enterprise Server 12"

(Sep 22, 2022 15:01:30) Arch: amd64

(Sep 22, 2022 15:01:30) Language: en_US

(Sep 22, 2022 15:01:30) Release Description: R2022a Update 5

(Sep 22, 2022 15:01:30) Installer build number: 9.12.0.2039608

(Sep 22, 2022 15:01:31) Error creating and setting up the model

(Sep 22, 2022 15:01:31) getrandom

I also tried the quiet installation (using a config file) with no success. Is SUSE supported by Matlab? I run other graphical applications in the same way with no problems. Have anyone experienced the same issue? Can anyone please give any help or hint?

Thanks in advance!

Answer 1

[Chetan]

Hello @Francisco Lopes,

I understand that you are encountering an issue when trying to install MATLAB R2022a on a SUSE Linux computer.

However, it's important to ensure that you are using a supported version of SUSE Linux and that your system meets the minimum requirements for MATLAB R2022a. As it requires a “minimum service pack 2” for SUSE Linux Enterprise server 12.

You can refer to the following support page to check for the system requirements:

• Support - System Requirements and Supported Compilers Previous Releases - MATLAB & Simulink (mathworks.com)
• system-requirements-release-2022a-linux.pdf (mathworks.com)

Also, ensure that the display environment variable “DISPLAY” is correctly set. You can check the value of“DISPLAY”by running the following command in your SSH session.

echo  $DISPLAY 

I hope these suggestions help you resolve the issue you are facing.

Best regards,

Chetan Verma