How can I update or reactivate my Campus-Wide License?

Asked by MathWorks Support Team on 18 Oct 2013

Latest activity Commented on by Kate Derosier on 3 Sep 2019

Accepted Answer by MathWorks Support Team

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The Campus-Wide License has been updated or renewed. How can I update or reactivate my Campus-Wide License?

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MATLAB

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Answer by MathWorks Support Team on 3 Jan 2019

Edited by MathWorks Support Team on 3 Jan 2019

Accepted Answer

If the Campus-Wide License you are using has been renewed, you will need to update your license file to continue using MATLAB. The license file update process depends on the license configuration you are using.

Campus and Individual Licenses:

1. Open MATLAB (If the license has already expired the activation client will launch and you can skip the next step)

2. Navigate to Help Menu and select Licensing

3. Click on Activate Software

4. Choose to Activate using Internet

5. Once reactivated you will need to restart MATLAB before the new license file is recognized If the installation has already expired, you will be prompted to activate when attempting to launch MATLAB. As long as the activation finishes successfully it will roll over to the new license file once the old one expires. You might continue to see the expiration warning in MATLAB until the old file expires.

Concurrent License:

1. Contact your license administrator and ask them to update the license server with a new license file.

2. If you are the license administrator, refer to the article below:

How do I update the license file on the license server?

https://www.mathworks.com/matlabcentral/answers/102901

2 Comments

James Kirtley on 7 Jul 2019

The issue here is that there are four different 'help' items, including on the very top line, the 'help' function itself, a 'sherlock holmes' type spy glass and the right one: a pulldown also on the command window. The naive user like me should be directed toward the right one of these, which fortunately works as suggested.

Kate Derosier on 3 Sep 2019

I am using Ubuntu and encountered an error follwing these instructions, but it was easy to fix.

After step 4, the activation tool told me that I needed to update my institutional information (or something like that), and gave me a "Click here" link to do that. Clicking on the link didn't work, and I got an error:

There was an unexpected exception: The BROWSE action is not supported on the current platform! See the log file (/tmp/aws_[USERNAME].log) for more details.

The log file was not helpful in telling me how to fix this, however, I found out that if I went to my university's Matlab Portal (the url should be something like mathworks.com/academia/tah-portal/[NAME OF YOUR UNIVERSITY].html, it is probably linked to from your university's software download page), I was able to re-associate my Mathworks acount and my university credentials. Then, I re-opened Matlab and the software activation tool worked without error.

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