Matlab (R2013a and R2012b) Documentation is totally broken in Mac os x 10.8.3

Every time I open the Documentation window either Matlab stop responding immediately or after a while searching some keywords in the documentation window Matlab stops responding again. It's only fixable by force quitting matlab and reopenning it!!

I have lost codes due to this. I really don't get it, how difficult is it to fix such an obvious bug or whatever causes it in Matlab. It was there since R2012b and now that I upgraded to R2013a it's still there! It's so fraustrating that if you hit F1 button by any chance during coding you simply loose everything that's not stored in the backup file!

I first assumed this is my problem, then I asked other friends with similar mac version and they have this problem too. I even upgraded my java to the oracle latest java 1.7 and it didn't help. Seriously! you can't fix this? and you still bother releasing new version???

I can send you the log as well if necessary.

[Yao Li]

I'm using Matlab R2011 (can't remember the version is a or b) on Mac. It works well. I left my macbook air at home. I would tell you the exact version of Matlab and lion in the evening if you want

[Colin]

R2012b does the same for me, almost every time I open help. R2010b never did. This is on a Macbook with OSX 10.6.8. I can't upgrade to any more Matlab versions after 2012b because of hardware limitations. Access for assistive devices (the bug workaround described in the link below) is disabled and always has been, so no luck there. This seems like a huge bug to me, and I can't believe Mathworks just lets it stand. Does anyone know of any other possible fixes?

Answer 1

[Jason Ross]

There is a bug report for this, and a workaround:

http://www.mathworks.com/support/bugreports/870843

Just to make things clear, MATLAB Answers is a collection of volunteers who answer questions on their own time and of their own volition, you can always contact Tech Support if you want a direct answer.

[Farshid Hassani Bijarbooneh]

Thanks Jason. Really appreciate your time. I searched for some time and got no results with google for the exact OS and Matlab version, but you're right, would be better to check the bug reports directly. In any case, I hope your answer can be searched by google, so other people like me can find this workaround easier. Although, I tried the workaround and I think it is not a solution at all. It ruins the documentation for me, and even with the workaround Matlab got crashed once so far. In any case, this is very fraustrating and I hope they fix it.

[Jason Ross]

Please open a case with tech support. There might be something else that can be done to make things better.

[Farshid Hassani Bijarbooneh]

Sure, I do it and report back here in case there is any better solution.

[David Campbell]

Thanks Jason! Your workaround worked for me. I filed another bug report.

[Sean de Wolski]

For the record, the other option to avoid these crashes is to browse the documentation on mathworks.com in your native browser:

http://www.mathworks.com/help/

[larry]

Thanks Jason, but this workaround didn't work for me :(

[Gergely Papp]

Downloaded the patch, applied it - nothing happens. It still freezes and crashes.