I have a problem to open my matlab when using my home network (wifi), it will prompt an error of licensing error. when back to campus, i can access my matlab, due to using my campus network. how i want to access matlab without using campus network ?
You can also send an email firstname.lastname@example.org but I really don't recommend it since that will be so very much slower than just calling them on the phone. Installation help is free for everyone including those with the Student Suite.
Do you have an individually purchased Student Version license, or do you have a license given to you by your university? If you have one given to you by your university then it is possible that you have a "networked license" that needs to talk to your university's license servers for authentication. To make the connection from home, you might need to use a VPN or proxy service provided by your university.