Installation fails - "likely missing connector umbrella"

I'm trying to install Matlab to an Ubuntu container for use in a HPC cluster. When trying to run the installation during the container setup process, it fails. Here's the output I'm seeing in my log file:

(Aug 06, 2024 13:55:47) ##################################################################
(Aug 06, 2024 13:55:48) #
(Aug 06, 2024 13:55:48) # Today's Date: 
(Aug 06, 2024 13:55:48) Aug 06, 2024 13:55:48 -0400
(Aug 06, 2024 13:55:48)  
(Aug 06, 2024 13:55:48) System Info
(Aug 06, 2024 13:55:48) OS: Linux Ubuntu 20.04.6 LTS
(Aug 06, 2024 13:55:48) Arch: amd64
(Aug 06, 2024 13:55:48) Language: en_US
(Aug 06, 2024 13:55:48) Release Description: R2024a Update 5
(Aug 06, 2024 13:55:48) Installer build number: 24.1.0.2653294
(Aug 06, 2024 13:55:48) Session key: 71b48602-8c17-4dda-82c5-268b446be907
(Aug 06, 2024 13:55:48) Error creating and setting up the model
(Aug 06, 2024 13:55:48) Failed to start the connector with error: Unable to initialize Connector: no connector bootstrap bundle found (likely missing connector umbrella)

I haven't been able to find anything about what the error message on the last line means. A search on this answers site for "connector umbrella", with or without quotes, turns up no results. I'm at a loss for how to proceed with this installation. Any insight into what could be happening, or where to look for more information, would be much appreciated.

Edit: This happens when installing Matlab using the silent installation method on this Ubuntu container: https://www.mathworks.com/help/install/ug/install-noninteractively-silent-installation.html. I'm using an installation folder that I downloaded for a Linux OS following the instructions here: https://www.mathworks.com/help/install/ug/download-without-installing.html

[Walter Roberson]

Potentially relevant:

https://www.mathworks.com/matlabcentral/answers/1950888-matlab-drive-connector-fails-to-connect#answer_1221743

[Jeremy]

Thanks for the suggestion. I added an edit to the question for clarity, but this is on a system that does not currently have any Matlab products installed, and I'm trying to get them installed. I'm not familiar enough with the product to know if the connector mentioned here is a Matlab Drive Connector or something else, since it's happening so early in the install process.

[dpb]

If that doesn't help, Mathworks supports installation issues regardless the license; if it doesn't solve from what you can find/learn, contact them directly.

[Garmit Pant]

Hello Jeremy

Can you please share the stack trace of the crash? The error seems to be in setting up the Connector API, specifically MATLAB installation files are not able to locate "connector_bootstrap_plugins" at the time of installation and thus the error is triggered. With access to the stack trace, it will be easier to troubleshoot the issue.

You should also reach out to the MathWorks Support team.

Regards

Answer 1

[Jeremy]

Somehow the installation files that I was using had some subfolders emptied out in the process of getting it to the server where I was builing the container. A colleague happened to take a look at the contents of folders in the archive directory of the installer, and found that many folders were empty (like archive/matlab). Getting a new installer directory and ensuring that those folders have contents has let me get past this error (and onto a new one, but hopefully one I can figure out)