매트랩 설치 후 실행이 되지 않습니다. (오류 5210)

매트랩 설치 후 실행하려고 하는데 아래와 같은 오류가 발생합니다.

"관리자 권한으로 실행"을 하여도 똑같습니다.

아래 도움말을 따라 "End Task" 하려 하였으나 실행 중인 "MathWorksServiceHost"는 없었습니다.

1. End the MathWorksServiceHost process

Windows

1. Open Task Manager. This is often done by pressing Ctrl+Alt+Delete on your keyboard
2. If you do not see tabs such as "Processes" & "Performance", select "More details" in the bottom left corner of the Window.
3. Navigate to the "Details" tab near the top of the Window
4. Find MathWorksServiceHost
5. Highlight it and select "End Task" in the bottom right corner of the Window

[log files 첨부해 보냅니다]

(Nov 07, 2023 21:04:12) ##################################################################

(Nov 07, 2023 21:04:12) #

(Nov 07, 2023 21:04:12) # Today's Date:

(Nov 07, 2023 21:04:12) Nov 07, 2023 21:04:12 +0900

(Nov 07, 2023 21:04:12)

(Nov 07, 2023 21:04:12) System Info

(Nov 07, 2023 21:04:12) OS: Windows Version 10.0 (Build 22621)

(Nov 07, 2023 21:04:12) Arch: amd64

(Nov 07, 2023 21:04:12) Language: ko_KR

(Nov 07, 2023 21:04:12) Release Description: R2023b Update 3

(Nov 07, 2023 21:04:12) Installer build number: 23.2.0.2409890

(Nov 07, 2023 21:04:15) Session key: 03e27f63-a466-4143-8209-a15f312e8e21

(Nov 07, 2023 21:04:20) Activation Service Reachable? true

(Nov 07, 2023 21:04:20) Product Files Folder: C:\Users\임동재\Downloads\_temp_matlab_R2023b_win64\archives

(Nov 07, 2023 21:05:45) Login Successful

(Nov 07, 2023 21:05:48) License Agreement validation is successful.

(Nov 07, 2023 21:05:48) Calling web service to retrieve entitlements

(Nov 07, 2023 21:05:51) Successfully retrieved entitlements

(Nov 07, 2023 21:06:03) FIK validation is successful.

(Nov 07, 2023 21:06:13) Starting download of product meta data

(Nov 07, 2023 21:06:15) Finished downloading product meta data

(Nov 07, 2023 21:06:23) Folder validation is successful.

(Nov 07, 2023 21:06:44) Product selection validation is successful.

(Nov 07, 2023 21:06:58) Option selection validation is successful.

(Nov 07, 2023 21:06:58) 선택 사항 확인

(Nov 07, 2023 21:06:58) 대상 폴더

(Nov 07, 2023 21:06:58) C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:06:58) 제품

(Nov 07, 2023 21:06:58) 2/113개 제품

(Nov 07, 2023 21:06:58) 8.00 GB 필요함

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(Nov 07, 2023 21:15:09) Failed to download C:\Users\임동재\AppData\Local\Temp\1fdc-9839-b179-f7e0\comparisons\difflink\launcher_win64_1690967738.enc, retry # 1

(Nov 07, 2023 21:15:09) Exception in retry: SSL connect error. . (CURLcode=35) : C:\Users\임동재\AppData\Local\Temp\1fdc-9839-b179-f7e0\comparisons\difflink\launcher_win64_1690967738.enc

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(Nov 07, 2023 21:15:40) Failed to download C:\Users\임동재\AppData\Local\Temp\1fdc-9839-b179-f7e0\comparisons\difflink\launcher_win64_1690967738.enc, retry # 2

(Nov 07, 2023 21:15:40) Exception in retry: Request timed out. : C:\Users\임동재\AppData\Local\Temp\1fdc-9839-b179-f7e0\comparisons\difflink\launcher_win64_1690967738.enc

(Nov 07, 2023 21:15:42) Failed to download C:\Users\임동재\AppData\Local\Temp\1fdc-9839-b179-f7e0\comparisons\mat\mldesktop_common_1690943094.enc, retry # 1

(Nov 07, 2023 21:15:43) Failed to download C:\Users\임동재\AppData\Local\Temp\1fdc-9839-b179-f7e0\comparisons\difflink\launcher_win64_1690967738.enc, retry # 3

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(Nov 07, 2023 21:34:45) Starting OS Registration Service for MATLAB

(Nov 07, 2023 21:34:45) Generating Java class path for C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:45) Successfully generated Java class path for C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:45) Generating pathdef.m for C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Successfully generated pathdef.m for C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Creating desktop shortcut for C:\Program Files\MATLAB\R2023b\bin\matlab.exe

(Nov 07, 2023 21:34:48) Successfully created desktop shortcut for C:\Program Files\MATLAB\R2023b\bin\matlab.exe

(Nov 07, 2023 21:34:48) Creating start menu shortcut for C:\Program Files\MATLAB\R2023b\bin\matlab.exe

(Nov 07, 2023 21:34:48) Successfully created start menu shortcut for C:\Program Files\MATLAB\R2023b\bin\matlab.exe

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\Comments to

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\Comments to

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\DisplayIcon to C:\Program Files\MATLAB\R2023b\bin\win64\matlab.ico

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\DisplayIcon to C:\Program Files\MATLAB\R2023b\bin\win64\matlab.ico

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\DisplayName to MATLAB R2023b

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\DisplayName to MATLAB R2023b

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\DisplayVersion to 23.2

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\DisplayVersion to 23.2

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\HelpLink to www.mathworks.com/support

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\HelpLink to www.mathworks.com/support

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\InstallLocation to C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\InstallLocation to C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\Publisher to MathWorks

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\Publisher to MathWorks

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\UninstallString to C:\Program Files\MATLAB\R2023b\uninstall\bin\win64\uninstall.exe C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\UninstallString to C:\Program Files\MATLAB\R2023b\uninstall\bin\win64\uninstall.exe C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\URLInfoAbout to www.mathworks.com

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MATLAB R2023b\URLInfoAbout to www.mathworks.com

(Nov 07, 2023 21:34:48) Setting registry key HKEY_LOCAL_MACHINE\SOFTWARE\MathWorks\MATLAB\23.2\MATLABROOT to C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Successfully set registry key HKEY_LOCAL_MACHINE\SOFTWARE\MathWorks\MATLAB\23.2\MATLABROOT to C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:48) Running [C:\Windows\system32\regsvr32.exe /s "C:\Program Files\MATLAB\R2023b\toolbox\matlab\winfun\win64\mwsamp.ocx"]

(Nov 07, 2023 21:34:48) Successfully ran [C:\Windows\system32\regsvr32.exe /s "C:\Program Files\MATLAB\R2023b\toolbox\matlab\winfun\win64\mwsamp.ocx"]

(Nov 07, 2023 21:34:48) Running [C:\Windows\system32\regsvr32.exe /s "C:\Program Files\MATLAB\R2023b\toolbox\matlab\winfun\win64\mwsamp2.ocx"]

(Nov 07, 2023 21:34:48) Successfully ran [C:\Windows\system32\regsvr32.exe /s "C:\Program Files\MATLAB\R2023b\toolbox\matlab\winfun\win64\mwsamp2.ocx"]

(Nov 07, 2023 21:34:49) Successfully registered mlautoregister.dll as an automation server

(Nov 07, 2023 21:34:49) Successsfully scheduled MATLAB R2023b Startup Accelerator for C:\Program Files\MATLAB\R2023b\bin\win64\MATLABStartupAccelerator.exe

(Nov 07, 2023 21:34:49) Installing MathWorks Service Host

(Nov 07, 2023 21:34:51) Completed installing MathWorks Service Host

(Nov 07, 2023 21:34:51) Adding C:\Program Files\MATLAB\R2023b\bin to the system path

(Nov 07, 2023 21:34:51) Updating path environment

(Nov 07, 2023 21:34:51) Successfully updated path env registry key

(Nov 07, 2023 21:34:51) New Path: %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;%SYSTEMROOT%\System32\OpenSSH\;C:\Program Files\MATLAB\R2023b\bin;

(Nov 07, 2023 21:34:51) Updating file associations at C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:52) Successfully updated file associations at C:\Program Files\MATLAB\R2023b

(Nov 07, 2023 21:34:52) Calling Manifest cache executable

(Nov 07, 2023 21:35:02) Successfully called Manifest cache executable

(Nov 07, 2023 21:35:02) Completed OS Registration Service for MATLAB

(Nov 07, 2023 21:35:02) Starting Support Package Registration Service

(Nov 07, 2023 21:35:02) Completed Support Package Registration Service

(Nov 07, 2023 22:13:09) Exiting with status 0

(Nov 07, 2023 22:13:09) End - Successful

Answer 1

[Angelo Yeo]

안녕하세요. 설치 과정에서 발생한 이슈는 설치지원팀에서 지원 받는 것이 가장 효과적입니다. 아래의 가이드를 따라 설치지원팀에 문의하여 주십시오.

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1. 웹으로 지원 요청

설치지원팀으로의 문의는 라이센스 번호와 함께, 1) 매스웍스 홈페이지에서 로그인 후, 2) http://www.mathworks.co.kr/support/contact_us/index.html 로 이동 3) 서비스 요청하기 > 4) 기술 지원: "설치,..." > 5) "설치, 라이선스 매니저, 시작 등" > 빨간색 별표 항목을 모두 채워주시고 해당 에러 문의하실 수 있습니다.

2. 전화로 지원 요청

대표번호 02-6006-5100 에서 안내 멘트에 따라 4번 그리고 1번을 선택하여 설치 지원팀으로 연결하실 수 있습니다.

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