I can't get a license though I have paid

8 Ansichten (letzte 30 Tage)
Roman Voronkin
Roman Voronkin am 29 Mai 2020
Kommentiert: Steven Lord am 16 Mai 2022
I have baught MATLAB for Student. But I haven't received a license number yet. What's wrong? I don't see any orders in my personal account in spite of the fact than you have taken my money for the license. So please give my a license number or get my money back.

Antworten (2)

Steven Lord
Steven Lord am 29 Mai 2020
Please check your spam folder to determine if the email from MathWorks with your installation instructions has been caught there. If not, please contact Customer Service using the telephone icon in the upper-right corner of this page and they can determine why you haven't received the installation instructions and information yet.
  3 Kommentare
Steven Lord
Steven Lord am 1 Jun. 2020
I've asked the Customer Service staff to investigate and I expect they'll contact you directly.
Roman Voronkin
Roman Voronkin am 1 Jun. 2020
Thank you... I'm looking forward the results of the investigation

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Lais Boralli Razza
Lais Boralli Razza am 16 Mai 2022
Hey Guys,
I am facing the same problem. I've payed for a student MATLAB license but I didnt receive any reply from you.
I've already checked my spam and tried to get in touch with you via email, but you reply was only an automatic email.
What should I do?
best,
Lais
  2 Kommentare
Image Analyst
Image Analyst am 16 Mai 2022
Call them on the phone and talk to a real live person.
Steven Lord
Steven Lord am 16 Mai 2022
You could call Customer Service. Select your location in the drop-down at the end of the Contact Us page to find the number for the appropriate office.

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