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Trying to add an add-on with an license that covers it but am being forced to buy it

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micah price
micah price on 6 Aug 2017
Answered: Andreas Goser on 7 Aug 2017
My university has a total headcount license that covers all major add-ons. I was able to install it, alongside the two add-ons I need (Image Processing Toolbox and Computer Vision System Toolbox) at home with the install wizard.
However, in the lab when I try to add these add-ons to my matlab environment (even when logging in) via the 'Get Add-Ons' option in the menu (Add-On Explorer), I am forced to 'Buy' each toolbox. i.e. I am not offered the option to download it, despite it being covered in my license. Any idea how to get this working/ alternative method?
I should also note, it's not possible to reinstall Matlab as I do not have the permissions required.

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Answers (1)

Andreas Goser
Andreas Goser on 7 Aug 2017
Difficult to say of this is an installation issue or a misconception of using products. As you say you installed successfully, can you run an example with the Image Processing Toolbox, e.g. from the command line, run:
BlindImageDeblurringExample
If this errors out, please look at the output of the command
ver
Is here a
Image Processing Toolbox Version 10.0 (R2017a)

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