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How to Retrieve Lost License Number for Matlab

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DJB on 21 Mar 2017
Answered: Andreas Goser on 22 Mar 2017
I bought a copy of Matlab several years ago and because of changes in circumstances I never used it much. The old computer it was installed on died and my e-mail account has changed since I last used Matlab a number of years ago and I no longer recall my password.
How do I retrieve the information necessary to download and install the old version of Matlab on my new computer? I searched the newsgroup for answers but didn't find anything that exactly matched my circumstances.
Any advice on the subject is appreciated.
Thanks, DJB

  1 Comment

James Tursa
James Tursa on 21 Mar 2017
Contact TMW directly. This forum is not the correct place to get that information.

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Answers (1)

Andreas Goser
Andreas Goser on 22 Mar 2017
The email address you are using for the MathWorks Account you are using to ask this question is not linked to a license. So indeed the next step is call MathWorks Customer Service. You should have information available, that can narrow down the search. Examples: Was it a Student Version and when approximately you bought it? Through the MATLAB web store? Did you use other email addresses?


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