Problema con Licenza accademica

Sono uno studente presso l'università di perugia. ho provato ad accedere al software mathlab, sia la versione 2024b che la versione 2026a, ma in entrambi i casi il software mi dice che io non ho la licenza nonostante io abbia fatto l'accesso con la mail universitaria e io riesca anche ad usare mathlab online. Come posso risolvere? Grazie.

[Walter Roberson]

Approximate translation:

I'm a student at the University of Perugia. I tried to access the Mathlab software, both version 2024b and version 2026a, but in both cases the software tells me I don't have a license even though I logged in with my university email address and I can also use Mathlab online. How can I fix this? Thank you.

[BRUNON]

ciao, ho lo stesso problema, hai risolto?

Translation:

Hi, I have the same problem; did you manage to fix it?

Answer 1

[Andreas Goser]

Hello Lorenzo, please approach your university's IT for this. The volunteers on this channel do not have information about your IT infrastructure, even MathWorks staff.

If needed, your IT can contact MathWorks' Installation and Licensing Support. In the unlikely case your IT does not want to help you, please respond back here, I can bring the responsible Customer Success Engineer from MathWorks in the loop.