Why am I unable to download products that I am licensed for using my MathWorks account?

When I attempt to download my licensed products I encounter one of the following issues:

1. I am continually looped back to the first screen of the download area.

2. I receive a message stating that "We are unable to provide access to download your licensed products at this time".

3. Only some of my licensed products show up as being available for download.

Answer 1

[MathWorks Support Team]

If you are having problems downloading your licensed products using your MathWorks account please see the information below.

Note: You must be the Administrator or have Download Privileges in order to download installer files from the License Center.

For all cases, clear your web browser's cache and cookies. For instructions, consult your web browser's documentation.

For cases where you are continually looped back to the first download screen or receive a message saying the download failed, ensure of the following:

1. You've tried using a different web browser (ex: Google Chrome or Firefox)
2. You have disabled any of the following:
   1. VPNs
   2. Proxy servers
   3. Antivirus software
   4. Security software
   5. Firewalls (on the local computer and network)

If you're unable to disable the things mentioned above, you may need to download the installer on a different computer and proceed as if you are doing an offline installation.

How can I install MATLAB or other MathWorks products on an offline machine?

https://www.mathworks.com/matlabcentral/answers/105854

If you are receiving the message "We are unable to provide access to download your licensed products at this time" or all of your licensed products are not appearing:

1. Check to see if you are listed as the administrator or asset manager on your license.

2. If you are not the administrator or asset manager on your license, but would like to be able to download products for a specific license, visit the following URL for information on setting download permissions to extend download access to all contacts (Maintenance, Update, and Licensed Users) associated with a license:

https://www.mathworks.com/matlabcentral/answers/92784-how-do-i-allow-product-downloading-or-enable-keyless-activating-for-end-users-on-a-license

3. Some or all of your products may not be under maintenance. For more information about software maintenance or to receive a quote, see:

https://www.mathworks.com/services/maintenance.html