Application Engineering Manager

Zusammenfassung der Tätigkeit

About MathWorks:
MathWorks is the leading developer of mathematical computing software for engineers and scientists. Our products, including MATLAB and Simulink, are used worldwide to accelerate the pace of engineering and science. We are committed to fostering innovation and providing exceptional support to our customers.

Job Summary:
We are seeking an experienced and dynamic Application Engineering Manager to lead a team of application engineers in Beijing. The team is responsible for providing deep technical support to our customers, focusing on design automation products. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for customer success.

Verantwortlichkeiten

Key Responsibilities:

• Team Leadership: Manage and mentor a team of application engineers, fostering a collaborative and high-performance culture.

• Customer Support: Oversee the delivery of deep technical support to customers, ensuring timely and effective resolution of complex issues.

• Technical Expertise: Maintain a high level of technical expertise in design automation tools and methodologies, including MATLAB, Simulink, and related products.

• Customer Engagement: Build and maintain strong relationships with key customers, understanding their needs and ensuring their success with MathWorks products.

• Collaboration: Work closely with other teams, including sales, marketing, and product development, to align on customer needs and product improvements.

• Training and Development: Identify training needs and opportunities for the team to enhance their technical and customer support skills.

• Performance Management: Set clear goals and objectives for the team, monitor performance, and provide regular feedback and coaching.

• Strategic Planning: Contribute to the strategic planning and execution of customer support initiatives, aligning with company goals and objectives.

Mindestqualifikationen

• A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.

Zusätzliche Qualifikationen

Qualifications:

• Education: Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field.

• Experience: Minimum of 7 years of experience in a technical support or engineering role, with at least 2 years in a leadership or management position.

• Technical Skills: Strong knowledge of design automation tools, such as MATLAB, Simulink, and related products. Experience with software development and debugging is a plus.

• Leadership: Proven ability to lead and inspire a team, with excellent interpersonal and communication skills.

• Customer Focus: A strong commitment to customer success, with the ability to understand and address complex technical issues.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.

• Language: Proficiency in English and Mandarin, both written and verbal.